Terms of Service

Last updated: January 10, 2025

Welcome to VentSafe

These Terms of Service ("Terms") govern your use of VentSafe, a mental health and wellness platform operated by VentSafe ("we," "us," or "our"). By accessing or using our service, you agree to be bound by these Terms.

Important Notice

VentSafe is a mental wellness support tool and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health providers.

Acceptance of Terms

By creating an account, accessing, or using VentSafe, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

What This Means

  • • You are at least 18 years old
  • • You have the legal capacity to enter into agreements
  • • You will use VentSafe in accordance with these Terms
  • • You understand the nature and limitations of our service

Description of Service

What VentSafe Provides

  • • Mood tracking and journaling tools
  • • AI-powered insights and recommendations
  • • Wellness metrics and correlation analysis
  • • Therapeutic conversation support
  • • Progress tracking and pattern recognition

What VentSafe Is Not

  • • Professional medical or psychological treatment
  • • Crisis intervention or emergency service
  • • Replacement for licensed therapy
  • • Medical diagnosis or prescription service
  • • 24/7 human support or counseling

Medical Disclaimer

Important Medical Information

Not Medical Advice: VentSafe is a wellness tool and does not provide medical advice, diagnosis, or treatment. Our AI responses are for informational and support purposes only.

Emergency Situations: If you are experiencing a mental health emergency, suicidal thoughts, or are in immediate danger, please contact emergency services (911), a crisis hotline, or go to your nearest emergency room immediately.

Professional Care: VentSafe is designed to complement, not replace, professional mental health care. Always consult with qualified healthcare providers for medical advice and treatment.

Crisis Resources

• National Suicide Prevention Lifeline: 988

• Crisis Text Line: Text HOME to 741741

• Emergency Services: 911

When to Seek Professional Help

• Persistent depression or anxiety

• Thoughts of self-harm

• Substance abuse concerns

• Significant life disruptions

User Responsibilities

Account Security

  • • Maintain the confidentiality of your account credentials
  • • Use a strong, unique password
  • • Notify us immediately of any unauthorized access
  • • Log out of shared or public devices

Appropriate Use

  • • Provide accurate information about yourself
  • • Use the service for personal mental wellness only
  • • Respect the AI system and don't attempt to manipulate it
  • • Report any technical issues or concerning AI responses

Prohibited Activities

The following activities are strictly prohibited:

  • • Sharing account access with others
  • • Attempting to reverse engineer our AI
  • • Using the service for illegal activities
  • • Attempting to extract or scrape data
  • • Providing false or misleading information
  • • Using the service to harm yourself or others
  • • Circumventing security measures
  • • Commercial use without authorization

Data and Privacy

Your privacy is paramount to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

Your Data Rights

  • • Access your personal data
  • • Request data corrections
  • • Export your information
  • • Delete your account and data

Our Commitments

  • • End-to-end encryption
  • • No data selling or sharing
  • • Secure data storage
  • • Transparent privacy practices

Service Availability

We strive to provide reliable service, but we cannot guarantee uninterrupted access to VentSafe. Service may be temporarily unavailable due to maintenance, updates, or technical issues.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of VentSafe at any time. We will provide reasonable notice for significant changes that affect your use of the service.

Limitation of Liability

Service Limitations: VentSafe is provided "as is" without warranties of any kind. We do not guarantee that our AI responses will be accurate, appropriate, or helpful for your specific situation.

Liability Limit: To the maximum extent permitted by law, VentSafe and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

Account Termination

Your Right to Terminate

You may terminate your account at any time through your account settings or by contacting us.

  • • Immediate account deactivation
  • • Data deletion within 30 days
  • • Export data before termination

Our Right to Terminate

We may terminate accounts that violate these Terms or pose risks to our community.

  • • Violation of Terms
  • • Fraudulent activity
  • • Abuse of service
  • • Safety concerns

Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of VentSafe will be resolved through binding arbitration.

Dispute Resolution

Before pursuing arbitration, we encourage users to contact us directly to resolve any issues. Most concerns can be addressed through direct communication.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our service or legal requirements. We will notify you of material changes through:

  • Email notification to your registered address
  • In-app notification upon login
  • Notice posted on our website

Your continued use of VentSafe after any changes indicates your acceptance of the updated Terms.

Contact Information

If you have questions about these Terms or need to contact us regarding your account:

Email: legal@ventsafe.dhuddly.dev

Subject Line: Terms of Service Question

We aim to respond to all inquiries within 48 hours during business days.