We're here to help and would love to hear from you
If you're experiencing a mental health emergency, having thoughts of self-harm, or are in immediate danger, please don't wait for email support.
911
988
Text HOME to 741741
Questions about using VentSafe or need help with your account
support@ventsafe.dhuddly.devConcerns about data privacy, security, or account safety
privacy@ventsafe.dhuddly.devSecurity concerns, account access problems, or technical issues affecting service
Account questions, feature help, or general inquiries
Feature requests, suggestions, or non-urgent feedback
No, VentSafe is a mental wellness support tool that complements professional therapy but does not replace it. We encourage users to seek professional help for serious mental health concerns.
Your data is encrypted end-to-end and stored securely. We never share your personal information or mental health data with third parties. See our Privacy Policy for full details.
VentSafe is not an emergency service. If you're having thoughts of self-harm or experiencing a mental health crisis, please contact emergency services (911), the National Suicide Prevention Lifeline (988), or go to your nearest emergency room.
Our AI uses advanced natural language processing to provide supportive responses and insights based on evidence-based therapeutic techniques. It analyzes patterns in your mood and journal entries to offer personalized recommendations.
Yes, you can delete your account and all associated data at any time through your account settings or by contacting us. Data deletion is permanent and typically completed within 30 days.
Email Security: While we use secure email systems, please be aware that email is not completely secure. Avoid including sensitive personal information in your initial contact.
Identity Verification: For account-specific issues, we may ask you to verify your identity by logging into your account and using our in-app support features.
Response Privacy: Our responses will only be sent to the email address associated with your VentSafe account to protect your privacy.